Warranty Returns/Service Officer - VIC

About the role:
Due to our continuing growth, we are seeking a responsible individual to join our Service Department located in Oakleigh South, Melbourne.  As a Warranty Returns Officer, you will be responsible for maintaining and processing timely warranty claims and providing excellent service.

 Some of the primary duties and responsibilities include:

  • Liaise with other departments to resolve customer issues and concerns
  • Following SOP to receive returned goods
  • Verify, inspect and confirm faulty units
  • Responsible for the organisation of return of goods
  • Data entry and entering updates onto the database
  • Assisting to maintain branch office hardware (internal)
  • Provide routine reporting to enable communication and support company metrics   
  • Additional ad hoc duties as required by your manager

 

Skills and Experience:

  • Relatable customer service experience
  • Proficiency with MS Office applications including Excel & PowerPoint
  • Basic computer hardware and server knowledge would be an advantage.
  • Have proven strong time management & good numeracy skills
  • Exceptional attention to detail
  • A proactive & flexible attitude that is prepared to assist & work with other team members
  • Excellent interpersonal and customer service skills 
  • Experience in a similar role, whether it be through another distributor, vendor, or reseller would be advantageous

 

Successful applicants must have full working rights in Australia to apply.

 

To submit your application in strict confidence, please contact the HR department at recruitment@au.synnex-grp.com.  Please note only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at recruitment@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.

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