Warranty & Service Administrator - VIC

Join a fast growing multi-billion-dollar organisation who stays at the forefront of the ever-changing technology landscape through innovation and end-to end ICT solutions. We are currently recruiting someone of high calibre who is passionate, ambitious, and talented to join our team. 

We are offering a fantastic opportunity for a highly motivated individual to join our team as a Warranty Administrator based in Oakleigh South. 

As a leading ICT solutions providers and trusted partner of choice in Australia and New Zealand, we are committed to the development of our staff, offering progressive career paths, and a supportive working environment.


About the role:
Due to our continuing growth, we are seeking an experienced administrator to join our Service Department located in Oakleigh South, Melbourne.

As a Warranty Support Administrator, you will be responsible for maintaining and processing timely warranty claims and providing excellent customer service to our vendors and customers.


Some of the primary duties and responsibilities include:

  • Liaise with our vendors, customers, resellers and internal departments to resolve customer issues and concerns
  • Generate and issue warranty claim numbers to our customers and follow up on outstanding claims
  • Large volume data entry of fault items for processing RMA requests 
  • Reconciliation of credit notes
  • Unpack, sort and process incoming warranty claim items
  • Prepare outing warranty shipments through packing, wrapping and dispatching warranty items for both inbound and outbound
  • Conducting daily stock take
  • Administration duties including data entry, filing and reporting of defective stock and the service department metrics
  • Understand and take appropriate action to manage RMA credit payments from vendors 


About you:

  • Customer service experience and excellent written and verbal communication skills
  • Intermediate Microsoft Excel skills
  • Experience in warranty/service administration (desirable)
  • Strong organisational and time management skills
  • Excellent attention to detail and data entry experience
  • Basic computer hardware and server knowledge would be an advantage
  • Experience in a similar role, whether it be through another distributor, vendor, or reseller would be advantageous
  • An understanding of safe manual handling techniques and warehouse OH&S requirements

Please note, given the nature of the role, the successful candidate must be able and comfortable to lift and move products that weight up to 10-12kg. 


What's in it for you?

  • We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career
  • RDO's available
  • Free On site Parking available
  • Option for novated car leases
  • Employee Assistance Program
  • Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, virtual cooking classes, fitness challenges, yoga classes, community fundraisers and fun-runs to name a few!

Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now! Please note only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at recruitment@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.


Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.

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