Level 1 & 2 Help Desk Support - Entry Level - VIC

About the role

Due to our continuing growth, we are looking for proactive and motivated level 1 and level 2 Help Desk support officers to join our team on a casual basis, working hours will vary depending on your experience and ability to contribute.

Key Responsibilities include but not limited to:

  • Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support.
  • Resolving incidents and fulfilling all IT helpdesk issues within agreed timeframes
  • Maintain and update IT assets and knowledge base.
  • Management and set up of hardware including desktops, laptops, tablets, phones, mobiles and printers
  • Performing proactive and reactive troubleshooting to identifying potential problems
  • Participate in projects and initiatives to develop the company's IT infrastructure
  • Assist our Configuration engineers in a range of tasks including PC and other IT device rollouts, hardware and software installations, asset tagging, removals, SOE imaging and data transfer jobs

About you: To be successful in this role, you will require the following:

  • Experience or qualifications in IT support roles, with two years of support experience required
  • Experience supporting Microsoft desktop operating systems in an Active Directory environment
  • LAN and WAN network support and administration skills
  • Excellent time management and problem-solving skills with proven troubleshooting abilities
  • Attention to detail and solid ability to follow instructions.
  • A can-do attitude with the ability to work under pressure
  • Ability to prioritise effectively, to multi- task, and to adapt to changing priorities
  • Self-motivated and directed with keen attention to detail and ability to follow-up in a timely fashion.
  • Adhere to security practices and corporate IT policies

Technical knowledge required


Operating Systems:
Windows Server 2008 and above
Windows XP, 7, 8, 10

Microsoft Windows Server

Microsoft Office Suite

Equipment: PC, laptops, printer, PDA, scanner, telephone and mobile devices




If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at recruitment@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.


preloader Loading...