Assistant Systems Engineer - VIC

Synnex Australia is a multi-billion-dollar organisation that offers an innovative, fast-growing and advanced business technology environment. We are currently recruiting for employees of high calibre to join our business that are passionate, ambitious and talented.

As the largest IT distribution business in Asia Pacific; Synnex Australia is committed to the development of its entire staff and offers an environment and career-paths that are supportive and progressive.

We are offering a fantastic opportunity for a highly motivated individual to join our MIS team as an Assistant Systems Engineer.

As a leading ICT solutions providers and trusted partner of choice in Australia and New Zealand, we are committed to the development of our staff, offering progressive career paths, and a supportive working environment.


About the Role:

The Assistant Systems Engineer will be responsible for ensuring the availability of internal infrastructure across the business, responding to Help Desk requests, escalating issues, and contributing to continuous improvement in the department. 

Reporting to the Management Information Systems Manager and working in a fast paced environment, your main responsibilities will include:

  • Proactively approach and solve user problems logged through Help Desk
  • Accurately maintain company IT asset records (users, change of ownership, etc.) and asset tag high value equipment issued by the company
  • Onboarding and offboarding of employees – managing accounts and permission for network, email, website, call center and other equipment
  • Experience in providing Level 1 and Level 2 support for daily network issues
  • Experience in installing required software from backend for client computers according to their job roles (TeamViewer experience required)
  • Maintain, monitor, and troubleshoot network services and its security, as well as the appropriate usage of devices on the network. This includes but not limited to LAN / WAN / VPN / AP / CCTV
  • Installation, testing and maintaining of computers, network devices and other hardware systems
  • Create / update documentation when changes are made to the settings or configuration of infrastructure


About you:

  • Bachelor’s degree or equivalent in computer systems and networks or a related field.
  • A minimum of 2 years relevant experience in a similar end user facing role.
  • Experience with Windows operating systems and network management
  • Knowledge of any the following technical disciplines: Microsoft Active Directory, Microsoft Windows Server, Microsoft 365, Microsoft CRM, Barracuda Firewall, Routers and Switching, Enterprise Antivirus systems.
  • An understanding of (including troubleshooting and diagnostic skills) networks such as LAN, WAN, TCP/IP, Routers and Switches, Active Directory, DHCP, DNS, Wi-Fi
  • Good time management and attention to detail
  • Commitment, initiative and the ability to work autonomously or as part of a team

Culture & Benefits:

  • We encourage and support our team members to grow through a fantastic training platform and support provided to boost your career
  • RDO's available
  • Free On site Parking available
  • Option for novated car leases
  • Employee Assistance Program
  • Fun engaging work environment - Year round events with the opportunity to meet and engage with the team through Christmas parties, trivia nights, virtual cooking classes, fitness challenges, yoga classes, community fundraisers and fun-runs to name a few!


Join us!

Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now! Please note only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.

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